108 Healthcare Blvd, Innovation Medical City OPD: Mon - Sat 8:00 AM - 8:00 PM
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AURELIS MEDICAL Advanced Care. Human Touch.
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Patient & Visitor Guide

Everything you need to know about your hospital stay, outpatient consultations, admission protocols, visiting policies, and patient rights.

Hospital Protocols

Admission & Inpatient Procedure

We have streamlined every stage of admission and discharge so you and your family can focus on recovery.

1. Admission Desk

Present your doctor's admission note at our 24/7 central desk. Our coordinator will verify room preference (Deluxe, Private, Twin sharing) and initiate insurance pre-authorization.

2. Inpatient Orientation

Your floor nurse will welcome you, orient you to the room amenities, attach RFID patient identification wristbands, and conduct initial clinical baseline recordings.

3. Smooth Discharge

Discharges are planned 24 hours in advance. Receive detailed discharge summaries, prescription medications from our pharmacy, diet charts, and follow-up consult bookings.

Visitor Information

Visiting Hours & Ward Guidelines

To ensure a quiet, restorative healing environment for all patients and maintain infection prevention standards, we request visitors adhere to the following visiting schedule:

General & Private Inpatient Wards: 11:00 AM - 1:00 PM & 5:00 PM - 7:30 PM
Intensive Care Units (ICU / CCU): 12:00 PM - 1:00 PM & 6:00 PM - 7:00 PM
Neonatal ICU (NICU): Parents Only (Designated Hours)
  • • Only 2 visitor passes are issued per private room; 1 pass for ICU patients.
  • • Children under 12 years of age are not permitted in ICU areas to safeguard their immunity.
  • • Hand sanitization is mandatory upon entering and exiting patient rooms.
Hospital private room
Patient Advocacy

Patient Rights & Responsibilities

We are dedicated to safeguarding your autonomy, confidentiality, and voice throughout your treatment.

Your Rights as a Patient

  • Receive considerate, respectful, and dignified care without discrimination.
  • Complete privacy regarding your medical condition, diagnosis, and medical records.
  • Clear explanation of proposed treatments, risks, and alternatives prior to informed consent.
  • Itemized billing transparency and estimate breakdowns before major procedures.
  • The right to seek a clinical second opinion from any independent specialist.

Your Responsibilities

  • Provide accurate and complete information regarding past illnesses, allergies, and medications.
  • Follow the agreed clinical treatment plan and notify staff of unexpected changes in symptoms.
  • Respect hospital safety policies, smoke-free campus rules, and quiet hours.
  • Treat hospital staff, nurses, and fellow patients with mutual courtesy and respect.
  • Fulfill financial and insurance billing commitments promptly upon discharge.
Common Questions

Frequently Asked Questions

Find quick answers regarding appointments, insurance, hospital stays, and records.

How do I schedule or reschedule an appointment?
You can schedule directly through our online Book Appointment portal, call our centralized appointment desk at (080) 4000-9900, or visit our OPD reception.
What documents do I need to bring for outpatient registration?
Please carry a valid government-issued photo ID (Passport, Driver's License, National ID), any recent blood test or imaging reports, past prescriptions, and your insurance card if seeking cashless pre-authorization.
Are cashless insurance claims accepted for planned admissions?
Yes, we work with over 35 major insurance providers and Third-Party Administrators (TPAs). For planned procedures, our TPA desk initiates pre-authorization 48 hours in advance to ensure smooth cashless clearance.
How can I obtain digital copies of my medical records and test reports?
All diagnostic lab reports and radiology images are accessible 24/7 through our secure digital patient portal using your Unique Health ID (UHID) or registered mobile number.